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Return policy

We want you to be happy with your purchase from Go Solar with Jeff. This Return & Refund Policy explains how returns, replacements, and refunds work.

1. Eligibility for Returns

We accept returns if:

  • The product is defective, damaged, or not as described.
  • The return request is made within 7 days of delivery.

Non-returnable items include:

  • Products installed or used after delivery (e.g., solar panels, inverters, batteries once connected).
  • Custom-made or special-order items.
  • Clearance or discounted items marked “Final Sale.”
2. Return Process
  1. Contact us at sales@gosolarwithjef.com within 30 days of delivery.
  2. Provide proof of purchase (receipt or order confirmation).
  3. Return the item in its original packaging, unused, and in the same condition you received it.
3. Refunds
  • Refunds will be processed within 7–14 business days after we receive and inspect the returned product.
  • Refunds will be made to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.
4. Exchanges

We can replace defective or damaged items with the same or equivalent product at no extra cost.

5. Installation & Service Fees

Installation and service charges are non-refundable once the service has been provided.

6. Contact Us for Returns

📧 Email: sales@gosolarwithjef.com

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